Ahead of the US elections, Elon Musk, the billionaire owner of X, has used the platform as his own personal political bullhorn.
On July 26, Musk posted a video of vice president and Democratic presidential candidate Kamala Harris in which a deepfake of her voice appears to make her say that she is the “ultimate DEI hire” and a “deep-state puppet.” The post now bears a community note indicating that it is a parody. But many alleged that, shared without appropriate context, the video could have violated X’s policies on synthetic, or AI-altered, media.
This was the culmination of Musk’s recent political rhetoric. Over the past month, Musk, after officially endorsing former president Donald Trump, has also boosted baseless conspiracies of a “coup” following Biden’s withdrawal from the presidential race, and insinuated that the Trump assassination attempt might have been the result of an intentional failure on the part of the Secret Service. After endorsing Trump, Musk announced that he was starting a pro-Trump political action committee (PAC), and initially committed to donate $45 million a month, before backtracking.
Former Twitter trust and safety employees say that Musk’s increasingly partisan behavior around the US elections and other major events is a sign that he is doing exactly what he accused the company’s former leadership of doing: playing politics.
“It’s staggering hypocrisy,” says one former Twitter employee. “Musk is smart enough to know social media is media, and it’s a way to control the narrative.”
Three former employees, who spoke to WIRED on condition of anonymity due to fear of retaliation, expressed concern that Musk presents a new kind of actor—someone who seeks to actively use a platform to reshape politics in both the US and abroad, and is willing to endure regulatory fines and declining advertising revenue to do so.
“He is consolidating power and has systematically dismantled all markers of credibility at the company,” the former employee says. “However, I think it takes on additional significance when the person he is targeting is a presidential candidate.”
Authorities appear to agree. Earlier this week, secretaries of state from Minnesota, Washington, Pennsylvania, Michigan, and New Mexico sent a letter to X demanding changes to Grok, the platform’s generative AI search tool, after it returned false information claiming Harris had missed the deadline to be on the presidential ballot in nine states.
Musk and X did not respond to a request for comment.
Musk has been ramping up to this moment for years. When he purchased Twitter in 2022, he promised free-speech absolutism. After taking over, Musk immediately fired the majority of the company’s policy and trust and safety staff, who were responsible for keeping hateful and misinformative content off the platform. This included those responsible for guiding the platform through contentious elections. As the former employees noted, there is now no one at the company to deal with a flood of election-related misinformation, let alone what Musk himself might spread.
“There’s almost no one left,” the former employee says.
Disinformation and hate speech on X have ballooned on the site, and a recent Pew Research study found that X has taken on a partisan tilt. Since Musk’s takeover, it’s become more popular with Republican users and less popular with Democrats, who are less likely than Republicans to say their views are welcomed at the site.
The actual composition of the site’s user base has changed, with people who had been kicked off the platform for violating Twitter’s community standards being let back on under Musk. Trump himself was famously unbanned, but a wide array of avowed white supremacists, conspiracists, and neo-Nazis also flooded back onto the platform, including far-right pundit Nick Fuentes, QAnon proponent Liz Crokin, conspiracy theorist Alex Jones, and election denier Mike Lindell.
The platform’s new blue check system, which allows anyone willing to purchase a subscription to get a marker that previously confirmed they were who they claimed to be next to their name, has also contributed to the growing misinformation problem. While the system used to be free and reserved for verified public figures, politicians, and journalists, anonymous accounts like @Sprinter99800 and @ShadowofEzra are now able to use the algorithmic boost offered by the subscription model to spread misinformation about the wars in Gaza and Ukraine, respectively. Blue check accounts are, further, incentivized to spread outrageous claims because they can be paid based on how much engagement their posts get.
“He has a very obvious political agenda,” says one former member of Twitter’s policy team. Looking back at the last few years, they referred to Musk’s release of what he dubbed the “Twitter Files,” a cache of internal documents. The documents, according to Musk, revealed the political biases of the platform’s previous leaders—according to others, they showed mundane interactions with researchers and government employees—but also led to the doxing and harassment of former trust and safety employees and misinformation researchers.
Musk has also used the platform to put his thumb on the scale of politics outside the United States.
Last year, after Brazil’s far-right president Jair Bolsonaro lost his bid for reelection, his supporters stormed the country’s legislature, in an echo of January 6, 2021. In April, Musk defied an order from Brazil’s Superior Electoral Court to remove the accounts of far-right actors who, the court said, violated the country’s laws by undermining confidence in the country’s electoral processes. X then released the court’s confidential orders to the Congressional Subcommittee on the Weaponization of the Federal Government, which then made them public. Experts and government officials at the time said the move was a deliberate attempt by a foreign billionaire to undermine the country’s democratic institutions.
While Musk has repeatedly asserted that he took over Twitter to preserve its commitment to free speech, the company has complied with censorship from right-leaning governments. Last year, the company complied with an order from Turkey’s authoritarian government to censor content ahead of the country’s elections and blocked a BBC documentary about India’s right-wing Hindu nationalist prime minister Narendra Modi.
Instances like this, the first former employee tells WIRED, show that Musk is an entirely different actor than other tech CEOs, unbothered by the kinds of laws or norms that could be used to reign in another company. Musk doesn’t appear to be cowed by penalties like fines for spreading misinformation that are meant to keep billionaires and companies in check to protect the public interest.
“Regulation is not written for overtly malicious actors,” says the first former employee. “We don’t have good regulation anywhere in the world that thinks about corporate entities like that … and it’s certainly not how we are used to treating a man who owns multiple companies.”
Because Musk’s own politics and priorities appear so clear, even decisions made seemingly without a political agenda can be interpreted as part of one. Last week, the X account for White Dudes for Harris was booted from the platform, causing many supporters of the vice president to wonder if this was Musk’s own political preferences playing out on X in real time. But a third former Twitter trust and safety employee who spoke with WIRED says it appears to be a pretty standard suspension that can happen when someone who has been banned from the platform in the past makes a new account. “Whoever set up the account most likely had an email address, IP address, or phone number that matched an account that had previously been banned on the platform. That would automatically be a penalty.”
The former employee says that the fact that people could not be sure if it was the result of Musk’s politics, or just a good old-fashioned moderation snafu is the real problem: “The fact that we have to ask those questions just shows the trust is gone. The misinformation has won.”
In an interview with the Atlantic, Musk said he would accept the results of the election should Harris win. But whether that will hold true in November is still cause for concern. Last week, after the Venezuelan elections wrapped in what experts said appeared to be a stolen victory for the country’s current president Nicolás Maduro, Musk railed against Maduro on X, even challenging him to a physical fight.
“What does it look like if this same sort of advocacy happens come November or December, in which he really believes that the election has been stolen or the vote counts aren’t there?” the former employee says. It’s the same type of question that the former trust and safety teams were asking themselves about Trump during the 2020 presidential election. “It’s very eerily kind of the same situation, except it’s the CEO and owner of the platform making those decisions, who also has the final say in content moderation decisions.”
